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Anti Spam Policy

HostOnce Anti-Spam Policy

This Anti-Spam Policy ("Policy") applies to messages sent through or using HostOnce infrastructure, including mailboxes or mail-server functionality included in an accepted hosting order. It does not describe a separate email-hosting product. This Policy forms part of the HostOnce Terms and Conditions and protects our network and users from spam-related activities.

1. Definition of Spam

For the purposes of this Policy, "Spam" refers to any form of unsolicited commercial email ("UCE"), unsolicited bulk email ("UBE"), or any electronic communication that is sent without the explicit consent of the recipient. This includes, but is not limited to:

  • Sending messages to recipients without their prior opt-in consent.
  • Sending fraudulent, misleading, or deceptive messages.
  • Sending messages that contain malicious content, including phishing links, malware, or viruses.

2. Port 25 Rules

Port 25 is a common network port used for email communication. To prevent misuse and ensure compliance with anti-spam regulations, HostOnce enforces the following rules regarding Port 25:

2.1 Default Port 25 Access

  • Port 25 is open by default for all annual VPS hosting plans, except for the VPS Basic Plan.
  • VPS Basic Plan customers do not have Port 25 enabled by default.

2.2 Eligibility for Port 25 Access

  • Any VPS with a total payment exceeding $117 (whether billed quarterly, semi-annually, or annually, or 2+ years) is eligible to request Port 25 to be opened.
  • Requests for Port 25 access are subject to review to ensure compliance with HostOnce's Anti-Spam Policy.
  • For VDS Hosting (whether billed monthly or annually), Port 25 is open by request.

2.3 Requesting Port 25 Access

  • Customers eligible for Port 25 access must contact HostOnce Support to submit their request. All requests will be reviewed to verify that the intended usage complies with our policies and does not contribute to spam or abuse.

2.4 Compliance Monitoring

  • Accounts with Port 25 access are monitored for compliance with this Policy. Abuse of Port 25 for spamming or other prohibited activities may result in immediate account suspension or termination.

3. Prohibited Activities

The following activities are strictly prohibited when using HostOnce services:

3.1 Unsolicited Email

Sending unsolicited bulk or commercial messages, including advertising and promotional content, to individuals or entities who have not consented to receive such messages is prohibited.

3.2 Email Spoofing

Using forged email headers or other techniques to disguise the origin of emails sent through HostOnce's network is strictly forbidden.

3.3 Phishing and Fraudulent Content

Engaging in phishing activities or attempting to deceive recipients into disclosing sensitive information, such as passwords or financial details, is a violation of this Policy.

3.4 Use of Automated Tools

Using bots, scripts, or other automated tools to distribute unsolicited, deceptive or otherwise prohibited messages is forbidden. Automation does not exempt a sender from consent, unsubscribe, security or applicable plan limits.

3.5 Open Relays

Operating open email relays or proxies that can be exploited for spam or unsolicited communication is forbidden.

4. Customer Responsibilities

Customers are required to:

  • Ensure Compliance: Use HostOnce services in compliance with this Policy and applicable laws.
  • Secure Accounts: Implement strong passwords and security measures to prevent unauthorized access or misuse.
  • Adopt Opt-In Practices: Use proper opt-in mechanisms for email marketing and provide recipients with a clear and accessible opt-out option.
  • Monitor Activity: Regularly review account activity for signs of unauthorized or spam-related usage.

5. Enforcement and Consequences

HostOnce reserves the right to take the following actions in response to violations of this Policy:

5.1 Account Suspension or Termination

HostOnce may restrict, suspend or terminate affected Services under the Terms and Conditions. Immediate action may be taken to stop active spam or a serious security risk; where circumstances permit, HostOnce will provide notice and an opportunity to address the issue.

5.2 Costs and Remedies

Any claim for spam-related costs or damages is governed by the No Spam; Liquidated Damages section of the Terms and Conditions and applicable law. This Policy does not create an additional discretionary penalty or allow duplicate recovery for the same loss.

5.3 Legal Action

HostOnce will cooperate with law enforcement authorities and may pursue legal action against individuals or entities responsible for spamming or prohibited activities.

5.4 Blacklist Reporting

Violators may be reported to email blacklisting organizations, which could restrict future email communications from the violator.

6. Reporting Violations

If you suspect that a HostOnce customer is violating this Policy, please report the incident to [email protected]. Include detailed information, such as full email headers and message content, to assist in our investigation.

7. Compliance with Laws

Customers must comply with applicable anti-spam and privacy requirements, which may include:

  • The CAN-SPAM Act (USA): Governs commercial email practices and requires clear opt-out mechanisms.
  • The General Data Protection Regulation (GDPR) (EU): Establishes lawful usage of personal data in electronic communications.
  • Other Regional Laws: Includes applicable anti-spam laws in various jurisdictions where HostOnce operates.

Customers are responsible for understanding and adhering to these laws when using HostOnce services.

8. Amendments

Changes to this Policy follow the Amendments and Revisions section of the Terms and Conditions, including applicable notice requirements and mandatory customer protections. Publishing a revised Policy does not remove rights that have already arisen.

9. Contact Information

For questions or concerns regarding this Policy, please contact us:

Email: [email protected]

Policy applies to the services described in your order and the HostOnce Terms and Conditions.

Last revised: 2 October 2026. Changes take effect under the notice requirements described above.

By using HostOnce services, you acknowledge and agree to comply with this Anti-Spam Policy in its entirety. Non-compliance may result in immediate action, including service suspension or termination. Thank you for your cooperation in maintaining a safe and secure hosting environment.