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HostOnce Cookie Policy

This Cookie Policy outlines how HostOnce ("we," "us," or "our"), a web-based data hosting company, utilizes cookies and similar technologies on our website. As a company operating in the USA, with servers located in the USA, Germany, India, Singapore, and other countries we are committed to ensuring the privacy and security of our users' personal information. This Cookie Policy is governed by privacy laws including but not limited to, the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR) of the European Union, and the Personal Data Protection Act (PDPA) of Singapore.

Introduction

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites function more efficiently, provide a better user experience, and collect information about your browsing activities.

Purpose of this Cookie Policy

This Cookie Policy explains how we use cookies and how you can control optional analytics. Browsing the website does not by itself indicate consent to optional cookies.

Types of Cookies We Use

Necessary Cookies

Necessary cookies support essential website functions, such as secure sessions and account access. They may process session identifiers and other information that can constitute personal data. Being necessary does not mean that a cookie is anonymous.

Performance Cookies

With your permission, Google Analytics measures visits and interactions on the public website. It uses identifiers and usage information to produce reports; this information should not be treated as inherently anonymous. We use these reports to understand and improve the website.

Functionality Cookies

Functionality cookies remember choices and preferences, such as language selection or customization options. They may contain identifiers or preferences associated with a device or account and should not be assumed to be anonymous. Optional functionality cookies require consent where applicable law requires it.

Targeting and Advertising Cookies

Targeting and advertising cookies are used to deliver relevant advertisements to you based on your interests. These cookies track your browsing habits across different websites and may collect personally identifiable information. We do not use these cookies directly, but some third-party services we integrate, such as advertising networks or social media platforms, may use them when you interact with their content on our website.

Third-Party Cookies

In addition to the cookies, we use directly, third-party cookies may be placed on your device when you visit our website. These cookies are not under our control, and we recommend reviewing the respective third parties' cookie policies for more information on their practices.

Cookie Consent and Management

Cookie Consent

On the public HostOnce website, Google Analytics loads only after you select "Accept all". Selecting "Decline" keeps optional analytics disabled. You can reopen "Cookie settings" at any time to change or withdraw your choice.

Managing Cookies

Use Cookie settings to change your analytics choice. Withdrawing consent disables further Google Analytics collection on this website and clears its accessible analytics cookies. It does not delete data already collected. You can also manage or delete cookies in your browser; blocking necessary cookies may affect sign-in and other functions.

Data Protection and Privacy

Data Collection and Usage

We handle personal information in accordance with our Privacy Policy. Cookies and similar technologies may collect identifiers and usage information automatically, even when you do not enter personal information into a form.

Data Transfers

Personal data collected through cookies may be processed in countries other than your country of residence. International transfers are handled under the safeguards and lawful mechanisms described in our Privacy Policy. Browsing the website or accepting this Policy does not by itself constitute consent to an international transfer.

Data Retention

We retain personal data collected through cookies for as long as necessary to fulfill the purposes outlined in this clause unless a longer retention period is required or permitted by law. The specific retention period may depend on the type of personal data collected and the context in which it was obtained.

Data Sharing and International Transfers

We may share personal data collected through cookies with trusted third-party service providers who assist us in operating our website, analyzing data, and providing related services. These service providers are contractually bound to process personal data only on our behalf and in accordance with our instructions.

In certain circumstances, we may also disclose personal data if required by law or to protect our legal rights.

Please note that personal data collected through cookies may be transferred to and processed in countries other than your own, including countries outside the European Economic Area (EEA). When we transfer personal data to countries that may not provide the same level of data protection as your jurisdiction, we will implement appropriate safeguards as required by applicable data protection laws.

Your Rights and Choices

As a data subject, you have certain rights regarding the personal data we hold about you. These rights may include the right to access, correct, update, delete, or restrict the processing of your personal data. You may also have the right to object to the processing of your personal data or withdraw your consent, where applicable.

To exercise your rights or make any requests related to your personal data, please contact us using the information provided in our Privacy Policy.

Use of Information

We use necessary storage to remember preferences and optional analytics, when accepted, to understand website usage.

The sections below explain the purposes for which information may be used.

  • Enhancing Website Functionality and Performance

    The information collected through cookies is primarily used to enhance the functionality and performance of our website. We may use this information to:

    • Ensure proper website operation: Cookies enable essential features such as secure login, language preferences, and user interface customization. The collected information helps us deliver a seamless and personalized browsing experience.
    • Optimize website performance: By analyzing data collected through cookies, we gain insights into user behavior, preferences, and trends. This analysis allows us to improve our website's performance, user experience, and overall functionality.
  • Personalization and Communication

    We may use the information collected through cookies to personalize your browsing experience and communicate with you. This includes:

    • Remembering your preferences: Cookies allow us to remember your preferences, such as language selection, region, or customization options. This personalization enhances your user experience and makes subsequent visits more convenient.
    • Communication and engagement: If you provide your contact information or subscribe to our services, we may use the collected information to communicate with you, respond to your inquiries, and provide information about our products, services, and promotions.
  • Analytics and Research

    We utilize the information collected through cookies for analytics and research purposes. This includes:

    • Website analytics: We analyze aggregated data to understand website usage, visitor demographics, and other metrics. This analysis helps us measure the effectiveness of our marketing efforts, optimize our services, and improve the overall user experience.
    • Research and development: The data collected through cookies aids in conducting research and development activities to enhance our products, services, and technologies. This includes identifying market trends, evaluating customer preferences, and developing new features and functionalities.
  • Legal Compliance and Security

    We may use the information collected through cookies to ensure compliance with applicable laws, regulations, and industry standards. This includes:

    • Compliance with legal obligations: The information collected through cookies helps us fulfil our legal obligations, respond to lawful requests, and comply with applicable regulations, such as data protection and privacy laws.
    • Security and fraud prevention: We employ measures to protect our website and users' information from unauthorized access, misuse, or fraudulent activities. The information collected through cookies helps us monitor and detect security threats and prevent potential risks.

Rights of Data Owner

  • Right to Access and Transparency

    You have the right to access the personal information that we collect through cookies and understand how it is used. This includes the right to:

    • Request information: You can request details about the personal data we hold about you, the purposes of processing, and any third parties with whom we share your data.
    • Obtain a copy: Upon request, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format, where feasible.
  • Right to Rectification and Update

    You have the right to ensure the accuracy and completeness of your personal information. If you believe that the information collected through cookies is inaccurate or outdated, you can exercise the right to rectification by:

    • Requesting correction: You can request us to correct any inaccurate or incomplete personal data we hold about you.
    • Providing updates: You have the responsibility to inform us of any changes or updates to your personal data to ensure its accuracy.
  • Right to Erasure (Right to be Forgotten)

    You have the right to request the deletion or removal of your personal information collected through cookies in certain circumstances. This includes situations where:

    • The data is no longer necessary for the purposes for which it was collected.
    • You withdraw your consent and there is no other legal basis for processing.
    • You object to the processing, and there are no overriding legitimate grounds for continued processing.
    • The data was unlawfully processed.
    • The data must be erased to comply with a legal obligation.

Please note that this right is subject to legal obligations and legitimate interests that may require us to retain certain data for a specified period.

  • Right to Restrict Processing

    You have the right to request the restriction of processing of your personal data in certain situations. This means that we will store your personal information but not actively process it. You can exercise this right:

    • When you contest the accuracy of your personal data, and we are verifying its accuracy.
    • When the processing is unlawful, and you request restriction instead of deletion.
    • When we no longer need the data, but you require it for the establishment, exercise, or defence of legal claims.
    • When you have objected to the processing, pending the verification of whether our legitimate grounds override your rights.
  • Right to Data Portability

    You have the right to receive your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format. You can also request us to transmit this data to another data controller, where technically feasible.

  • Right to Object

    You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to such processing, we will cease processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

  • Right to Withdraw Consent

    If we rely on your consent as the legal basis for processing your personal data collected through cookies, you have the right to withdraw your consent at any time. This withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

  • Exercising Your Rights and Contacting Us

    To exercise your rights as a data owner/user or make any requests related to your personal data collected through cookies, please contact us using the information provided in our Privacy Policy. We will promptly review and respond to your requests in accordance with applicable data protection laws.

Note: Certain rights may be subject to exceptions or limitations under the applicable laws. We will inform you of any such exceptions or limitations when you exercise your rights.

Note: In certain circumstances, as required by law, we may withhold access to your information or we may not consent to your request when we have the right to do so under applicable data protection legislation.

Cookies on the Public HostOnce Website

hostonce_cookie_consent: remembers your accepted or declined analytics choice for up to one year, with a local-storage copy where available. Google Analytics (_ga and _ga_* cookies) is loaded only after acceptance to measure website usage. Use Cookie settings to withdraw consent. These controls apply to the public website; the separate customer area has its own necessary service cookies described below.

The HostOnce Customer Area Uses the Following Cookies:

  • WHMCSxxxxxxxxx: This is a session cookie used by our customer area to ensure that you are properly logged into your customer account.
  • _GRECAPTCHA: This is a cookie used by our Google Recaptcha anti-robot system.
  • slaask-token-spk-xxx-xxx-xxx-xxx-xxx: This is a cookie used by our chat support software, it allows the proper functioning of the chat system while you are browsing.
  • stripe_mid: This is a cookie used by our payment processor by credit card Stripe, this cookie allows an anti-fraud analysis when paying by credit card.

If you would like more information regarding the processing of your personal data or if you wish to exercise your rights, please contact us at [email protected]

You have the right to lodge a complaint with the relevant supervisory authority (data protection).