General Terms And Conditions

These Terms and Conditions form a binding agreement between you and Hostonce LLC, a limited liability company organized under the laws of Wyoming, United States ("Hostonce," "we," "us," or "our"). Our company mailing address is 30 N Gould St Ste R, Sheridan, WY 82801, United States. These Terms apply when you visit the Hostonce website, create an account, place an order, or access or use any Hostonce product or service.

By accepting these Terms, you agree to them on your own behalf or on behalf of the company you are authorized to represent. Service-specific agreements and additional policies also apply where relevant to the services you purchase or use.

Hostonce LLC may improve, replace, limit, or discontinue a feature and may revise prices or fees. Where a change materially affects an active paid Service, it will normally apply from the next renewal or after any notice required by law. Hostonce may update these Terms as described under Amendments and Revisions.

Hostonce provides Shared Web Hosting, WordPress Hosting, VPS Hosting, VDS Hosting, Windows Hosting and Dedicated Servers, together with domain registration and transfer, SSL certificates, website migration assistance, HovexBuilder, Stackbase and HovaAI. Only the services, features and resources included in your accepted order are supplied.

This Site and the Services are available only to Users who can form legally binding contracts under applicable law. By using this Site or the Services, you represent and warrant that you are:

You must be at least 18 years old and legally capable of entering a binding agreement. Hostonce may request identity, business, address or payment verification before or after activating a Service. Hostonce may refuse an order where it reasonably suspects fraud, unlawful use, sanctions risk, inaccurate information, an obvious pricing error or a technical inability to supply the requested Service.

You must provide accurate account information and keep it current. You are responsible for all activity carried out through your account, including activity by employees, contractors and other authorized users. You must protect your passwords, authentication methods and recovery details. Notify Hostonce promptly if you suspect unauthorized access. Hostonce may temporarily restrict an account while verifying ownership or investigating a security risk.

You are responsible for protecting account credentials, recovery details, access tokens, and payment information. Use strong passwords, enable available security controls, limit administrator access, and notify Hostonce promptly if you suspect unauthorised access. Until Hostonce receives that notice, you are responsible for activity performed through the account except to the extent the activity was caused solely by Hostonce. To operate a global service, Hostonce and its service providers may process or store account and service data in countries other than your own. Any such transfer will be handled in accordance with the Privacy Policy and applicable data-protection law. You remain responsible for ensuring that data you upload may lawfully be processed in the locations used for your Services.

Unless you turn off automatic renewal, an eligible Service will renew at the end of its current term for the same period or the closest available renewal period. Renewal is charged at the applicable renewal rate using the primary payment method or an authorised backup method on the account.

You must disable automatic renewal or submit a cancellation request before the renewal date shown in your account. A cancellation made after a renewal charge is handled under the Cancellation and Refund Policy. If payment fails, Hostonce may retry the charge, request another payment method, shorten the renewal period where permitted, or suspend the affected Service until the balance is paid.

Hostonce may use card-account updating services supplied by payment networks where available. You remain responsible for keeping payment details valid and reviewing renewal settings. Failure to renew may result in suspension, data loss, domain expiry, or loss of access, and Hostonce is not responsible where this results from your cancellation, disabled renewal, or failed payment.

You agree to pay all fees and charges associated with your use of Hostonce services, including subscription fees, transaction fees, and other applicable charges. Payment must be made in advance unless otherwise agreed in writing. If payment is overdue, we may suspend or terminate access to the affected services. Refund eligibility is governed by the Refund Policy, applicable service-specific terms and any rights required by law. Changes to fees are subject to the notice requirements described in these Terms.

A serious or repeated breach of these Terms may result in suspension or termination without refund, subject to applicable law. Improper chargebacks may also lead to account restrictions and recovery of reasonable costs charged to Hostonce by the payment provider.

You agree to the following rules when using Hostonce's website and services:

Hostonce uses commercially reasonable measures to keep the Site and Services available. Temporary interruption may occur because of maintenance, upgrades, security events, equipment failure, network congestion, supplier outages, attacks, emergencies, legal requirements, or events beyond reasonable control.

No Service is guaranteed to be continuous or error-free unless a written service-level agreement expressly says otherwise. Scheduled maintenance, customer-caused issues, third-party failures, and force-majeure events may be excluded from an uptime commitment. Your remedies for a qualifying outage are limited to those stated in the applicable service-level agreement and any rights that cannot legally be excluded.

A promotional credit, free product, or discounted add-on is governed by the offer shown when it is issued. Unless the offer states a different period, an unused credit expires 12 months after issue. Credits are personal to the account, have no cash value, and may require an active qualifying purchase. If the qualifying Service is cancelled, transferred, deleted, charged back, or not renewed, the related credit or free product may end. Where a refundable package included a free domain or another non-refundable item, its standard price may be deducted from the refund as stated in the Cancellation and Refund Policy. After a free or discounted term, a Service may renew at the current standard price if automatic renewal remains enabled. If a promotional item is unavailable or no longer supported, Hostonce may replace it with a reasonably comparable item or account credit. Fraud, duplicate claims, or misuse of a promotion may result in withdrawal of the benefit.

Hostonce may offer previews, trials, experimental functions, or pre-release products identified as Beta Services. Participation is optional. Beta Services may be incomplete, unstable, changed without notice, or discontinued at any time.

Feedback may be used under the license described in the Beta Services section. You retain ownership of your content and pre-existing intellectual property; using a beta does not transfer that ownership to Hostonce. Any warranty exclusions are subject to the protections stated in these Terms and applicable law.

Hostonce or an authorised payment processor will charge the payment method selected at checkout. The name appearing on your statement may be Hostonce, the contracting entity identified on the invoice, or the relevant payment provider. Payment data is handled under the Privacy Policy and the processor's terms.

The checkout total is the amount submitted for payment. Your bank, card issuer, wallet provider, or payment platform may add conversion, international, or processing charges that Hostonce does not control. Taxes may be added based on your billing information, service location, or applicable law. You must provide valid tax information if claiming an exemption.

An order is not accepted until payment is authorised and Hostonce confirms activation. Hostonce may correct an obvious pricing or configuration error before activation or, if already activated, offer the correct terms or cancel and refund the affected order where appropriate.

General Terms are as follows:

Hostonce may reject an order or restrict, suspend, lock, cancel, transfer, or modify an Account or Service when reasonably necessary to:

Hostonce may review resource use and enforce the limits of the purchased plan. Any additional resource charges must be disclosed under the applicable service terms and law.

Where circumstances permit, Hostonce will give notice and a reasonable opportunity to correct the issue. Immediate action may be taken where delay could cause harm, create legal exposure, threaten infrastructure, or compromise security. Resource use is also subject to the plan limits and the Unlimited Bandwidth or Fair Use policy.

Except for content you own or lawfully license, all software, designs, text, graphics, interfaces, code, trademarks, and other material supplied by Hostonce remain owned by Hostonce or its licensors. Hostonce grants you a limited, revocable, non-transferable right to use that material only as needed to receive the Services. You grant Hostonce the limited rights needed to host, transmit, back up, and otherwise process your content to provide and protect the Services.

Hostonce respects intellectual-property rights and expects customers to do the same. A rights holder may report allegedly infringing material through the Hostonce abuse-reporting channel. A notice should identify the protected work or mark, identify the disputed material and its location, provide reliable contact details, explain the basis of the claim, and include any statements or signature required by applicable law.

Hostonce may forward the complaint to the affected customer, request additional evidence, restrict access to the material, preserve records, or take other action required by law. Where United States law applies, Hostonce will process valid copyright notices and counter-notices under the Digital Millennium Copyright Act. Domain-name trademark disputes may be referred to the applicable UDRP, URS, registry, or court procedure

A customer receiving a complaint must respond promptly and must not restore disabled material without permission. Repeat or serious infringement may result in termination. A person who knowingly submits a false or misleading claim may be responsible for resulting loss or liability.

Customers who believe another Hostonce user has infringed their intellectual property rights may submit a formal content-removal request under applicable intellectual property law. Include a description of the allegedly infringing material and the basis for the claim, together with the information required by the applicable legal procedure.

Upon receipt of these requests, Hostonce is committed to conducting an investigation that respects the local legal frameworks. The process focuses on fostering mediation and seeking amicable resolution, while ensuring adherence to the laws and regulations of each particular jurisdiction. This approach emphasizes a balanced handling of intellectual property rights concerns, blending legal compliance with a dedication to constructive dialogue and resolution in matters of intellectual property rights.

Hostonce takes the issue of intellectual property rights very seriously and encourages its customers to use the services responsibly and in compliance with all applicable laws and regulations.

The Site or Services may link to websites, applications, payment providers, registries, marketplaces, or tools operated by others. A link does not mean Hostonce controls or endorses the third party. Hostonce is not responsible for third-party content, availability, security, products, privacy practices, or terms. When you leave the Hostonce Site or enable an external integration, review the third party's terms and privacy information. Your dealings with that party are between you and the third party unless Hostonce expressly agrees otherwise in writing.

Except for an express written warranty or service-level commitment, and to the maximum extent permitted by law, the Site and Services are provided as available and with their existing faults. Hostonce does not promise that every Service will be uninterrupted, error-free, completely secure, compatible with every system, or suitable for a particular purpose.

Hostonce and its suppliers disclaim implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, and non-infringement to the extent those warranties may lawfully be excluded. Information provided by support, documentation, automated tools, or artificial-intelligence features is general assistance and does not create a warranty or constitute legal, financial, tax, or professional advice.

Nothing in this section limits an express guarantee in your order, the Cancellation and Refund Policy, a written service-level agreement, or any consumer right that applicable law does not allow Hostonce to exclude.

To the extent permitted by law, you will defend, indemnify, and hold harmless Hostonce, its affiliates, officers, employees, agents, and suppliers from third-party claims, losses, liabilities, penalties, and reasonable legal costs arising from:

To the maximum extent permitted by law, Hostonce and its affiliates, officers, employees, agents, and suppliers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings, data, or opportunity, arising from the Site or Services even if the possibility of that loss was disclosed.

This exclusion includes loss arising from downtime, transmission failure, deletion or corruption of files, malware, unauthorised access, third-party conduct, external links, customer content, registry action, or the inability to use a Service. You are responsible for maintaining independent backups unless your order expressly includes a managed-backup obligation.

Hostonce's total aggregate liability for all claims connected with a Service will not exceed the amount you paid to Hostonce for the affected Service during the six months immediately before the event giving rise to the claim. If you paid nothing for the affected Service, Hostonce's liability is limited to USD 100 or the minimum amount required by law, whichever is greater.

Without limiting the General Rule of Conduct, the following content and activities are prohibited on Hostonce systems:

You are responsible for the legality, integrity, licensing, and security of content stored or transmitted through your account. Hostonce may investigate reports, preserve relevant records, restrict content, suspend a Service, or refer suspected crime to the appropriate authority. Hostonce's right to take action does not make it the publisher or guarantor of customer content.

Hostonce does not permit unsolicited commercial email, unsolicited bulk email, unsolicited messages, open relays, list harvesting, or the use of third-party services to send spam on a customer's behalf. Marketing messages must have a lawful basis, accurate sender information, a working opt-out method, and evidence of valid consent where consent is required.

Hostonce may investigate suspected spam, rate-limit or block traffic, suspend the affected website, domain, server, or mailbox, and require a written remediation plan or a reasonable reactivation fee before restoring service. Suspected spam may be reported through https://hostonce.com/report-abuse.

If we determine the account, products, or services in question are being used in association with spam, we may re-direct, suspend, or cancel any account, web site hosting, domain registration, email boxes, or other applicable products or services. In such event, at our election, we may require you to respond by email to us stating that you will cease to send spam and/or have spam sent on your behalf and to require a non-refundable reactivation fee to be paid before the site, email boxes, and/or services are reactivated.

Report suspected spam to [email protected] or through the Report Abuse page. Include the relevant message headers and details needed to investigate, but do not send passwords or unrelated personal information.

The customer agrees to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations ("EAR") maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department's Office of Foreign Assets Control, and the International Traffic in Arms Regulations ("ITAR") maintained by the Department of State. Specifically, Customer covenants that it shall not, directly or indirectly, sell, export, re-export, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from Hostonce under this Agreement to any destination, entity, or person prohibited by the laws or regulations of the United States, without obtaining prior authorization from the competent government authorities as required by those laws and regulations. Customer agrees to indemnify, to the fullest extent permitted by law, Hostonce from and against any fines or penalties that may arise as a result of Customer's breach of this provision. This export control clause shall survive termination or cancellation of this Agreement.

The availability of a Site feature does not mean that the feature or the way you intend to use it is lawful in every country. You are responsible for laws that apply to your location, customers, content, industry, data, and use of the Services, including licensing, consumer, privacy, export, tax, and communications requirements. Hostonce may restrict a product, feature, payment method, or location where necessary for compliance or risk management. Information supplied by Hostonce about legal or regulatory topics is general information only and is not legal advice.

An unused credit, refund, or other account balance may become subject to the unclaimed-property law applicable to the Hostonce LLC contracting entity or the customer's last known address. After the legally required dormancy period and notice, Hostonce may remit the balance to the appropriate government authority. Once a balance has been remitted, any claim must normally be made to that authority. Hostonce may deduct an administrative charge only where the applicable law and the relevant service terms permit it. You are responsible for keeping your postal and email addresses current so that required notices can reach you.

These Terms, your order, the service description, any written service-level agreement, and the policies incorporated by reference make up the entire agreement concerning the Services and replace earlier discussions, statements, or understandings about the same subject. If documents conflict, the order of priority is: a separately signed agreement, the order confirmation, a service-specific agreement or service-level agreement, these Terms, and then the incorporated policies, unless a document expressly states another order. The Privacy Policy governs the handling of personal information. A sales statement changes this Agreement only if an authorised Hostonce representative confirms it in writing.

The governing law and dispute forum below identify Hostonce LLC's Wyoming jurisdiction. Mandatory consumer protections and applicable domain rules remain in effect.

Legal proceedings follow the Jurisdiction and Dispute Resolution sections below, subject to any mandatory right to use another court or procedure.

Before starting formal proceedings, the complaining party should send written notice describing the issue, the relevant account or order, the supporting facts, and the requested resolution. The parties will use reasonable efforts to resolve the dispute in good faith for at least 30 days after receipt, unless urgent relief is needed.

A dispute that is not resolved informally will be handled by the courts described under Jurisdiction, unless a separately accepted service agreement or order requires enforceable individual arbitration. Any arbitration must take place on an individual basis where a class-action waiver is lawful, use a neutral decision-maker, and allow remedies available under the governing law.

Nothing prevents either party from seeking urgent injunctive relief or using an eligible small-claims process.

The following forum provisions apply subject to mandatory law and any separately accepted, enforceable dispute-resolution agreement:

The default court forum is stated above. A different forum in an order applies only if separately agreed and enforceable under applicable law.

A consumer may retain the right to bring a claim in another court where mandatory law permits it.

This Agreement binds and benefits the parties and their permitted successors and assigns. You may not transfer the Agreement, an account, or a Service without Hostonce's prior written consent, except where a domain-transfer policy or mandatory law permits the transfer. Hostonce may assign this Agreement to an affiliate or as part of a merger, restructuring, financing, or sale of all or part of its business, provided the assignment does not remove any mandatory right. Notice will be given where required by law.

Except where a provision expressly protects a Hostonce affiliate, officer, employee, agent, licensor, supplier, or payment provider, this Agreement does not give enforcement rights or benefits to anyone who is not a party to it.

Hostonce may revise these Terms by publishing an updated version on the Site. For a material change affecting an active paid Service, Hostonce will provide any notice required by law and will normally apply the change from the next renewal or from the effective date stated in the notice. Your continued use of the Site or Services after the effective date means you accept the revised Terms. If you do not agree, you must stop using the affected Service and cancel before the change takes effect, subject to any existing payment obligation. A revision will not retroactively remove a right or remedy that had already arisen, except where law requires the change.

Titles and headings are included only to make this Agreement easier to read and do not change the meaning of a provision. Words such as "including" mean "including without limitation." The singular includes the plural and vice versa where the context allows. References to a policy mean the current version published on the Hostonce legal page. If a translated version differs from the English version, the English version controls to the extent permitted by law. Electronic acceptance, electronic notices, and electronic records have the same effect as their paper equivalents where applicable law permits.

If a court or other competent authority finds part of this Agreement unlawful or unenforceable, that part will be limited or revised only as much as necessary to make it enforceable. If it cannot be revised, it will be removed, and the remaining provisions will continue in effect.

A delay or failure to enforce a right is not a waiver of that right. A waiver is effective only if made in writing by an authorised representative and applies only to the specific situation identified. Provisions that by their nature should continue after expiry or termination, including payment, intellectual property, indemnification, liability limits, disputes, and governing law, will survive.

Hostonce supplies digital services rather than physical goods. Access is provided electronically through the Client Area, a product dashboard or service credentials. An order may require successful payment, account verification and technical provisioning before it becomes available. Domain transfers and certificate issuance also depend on third-party validation or registry processes.

Provisioning time depends on the service and any verification or configuration required. Contact Support through the Client Area for the status of an order or before ordering if a particular delivery date is essential. If we cannot supply an accepted order as agreed, we will contact you about available alternatives or cancellation and any applicable refund. Mandatory rights relating to non-delivery remain unaffected.

CPU, memory, storage, bandwidth, locations, operating systems, licenses, management, backups, mailboxes and support scope depend on the selected plan and accepted order. A feature described for one service is not automatically included in another. Mailboxes included with a hosting plan, where specified, are not a separate standalone email-hosting product.

Framework and application pages describe uses of an underlying hosting service; they do not create a separate product or override that service's resource, billing or refund rules. Third-party software may require separate licenses or terms. Customers remain responsible for their applications, content, access permissions and independent backups except where a purchased management service expressly covers a task.

HovexBuilder, Stackbase and HovaAI provide the capabilities described for the selected product and plan. Access to one tool does not automatically include a paid subscription to another. Usage limits, supported integrations and any separately charged infrastructure or licenses depend on the accepted order.

AI-generated answers, code and configurations may be incomplete or incorrect. Review output before publishing it or applying changes, keep appropriate backups and do not submit credentials or sensitive information unless necessary through an authorized secure feature. You are responsible for having the rights to content you supply and for checking generated content before use. Personal information is handled under the Privacy Policy.

Refund eligibility for an underlying hosting plan follows its service-specific rules in the Cancellation & Refunds Policy. A separately purchased tool or add-on follows the terms disclosed for that purchase and applicable law. If refund eligibility is unclear, ask Billing before placing the order; this section does not create a blanket non-refundable rule.

To stop renewal, disable automatic renewal or submit a cancellation request through the Hostonce Client Area at https://bill.hostonce.com/ before the service's renewal deadline. Check the effective cancellation date and save any data you need before access ends. Domain expiry, renewal and recovery deadlines may differ from hosting deadlines.

Canceling a service and requesting a refund are separate actions. Submit an eligible refund request through the Client Area before closing the account. Eligibility, exclusions and service-specific windows are set out in the Cancellation & Refunds Policy at https://hostonce.com/cancellation-refunds. Mandatory consumer and payment-dispute rights remain unaffected.

For account, order or billing questions, use the Client Area or visit https://hostonce.com/contact. General inquiries may be sent to [email protected]. Written correspondence may be addressed to Hostonce LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. This is the company mailing address, not a statement that customer servers are located there.