Privacy Policy

This Privacy Policy explains how Hostonce collects, uses, shares and protects personal information when you visit hostonce.com, create an account, purchase or use a Service, contact support or otherwise interact with Hostonce. It also explains the choices and rights available to you under applicable privacy law.

This Policy applies to the Hostonce website, client area, applications, communications and hosting-related services. It does not apply to third-party websites or services that have their own privacy policies.

Hostonce acts as the controller of personal information used to operate the website, manage accounts, process orders, prevent fraud, provide support and administer its business. When Hostonce processes personal data stored by a Customer through a hosting Service, the Customer normally determines the purpose and means of that processing and Hostonce acts as a processor or service provider on the Customer's instructions.

Customers are responsible for providing any privacy notices, obtaining any consent and establishing any lawful basis required for personal data they upload to or process through the Services.

The information collected depends on how you interact with Hostonce and which Services you use. It may include:

Hostonce collects information directly from you when you register, order, pay, submit a form, contact support or configure a Service. Information is also collected automatically through the website, client area, servers, security systems, cookies and similar technologies.

Hostonce may receive information from payment processors, domain registrars, fraud-prevention providers, identity-verification services, business partners and publicly available sources where permitted by law.

Hostonce may use personal information to:

Where applicable law requires a legal basis, Hostonce processes personal information because it is necessary to perform or prepare a contract with you, comply with a legal obligation, pursue a legitimate interest that is not overridden by your rights, protect vital interests, or because you have given consent.

Legitimate interests may include operating and improving the Services, protecting accounts and networks, preventing fraud and abuse, managing business relationships and communicating about relevant Services. You may withdraw consent at any time where processing is based on consent.

Hostonce may share personal information only as reasonably necessary with:

Service providers are permitted to use personal information only for the services they perform or as otherwise allowed by law. Hostonce does not sell personal information for money. If applicable law treats certain advertising or analytics disclosures as a sale or sharing, you may exercise the relevant opt-out right.

Hostonce does not claim ownership of Customer content. Hostonce processes hosted data only as needed to provide, secure and support the Services, comply with lawful instructions, respond to valid legal process or prevent serious harm.

Access to hosted data is restricted to authorized personnel and providers with a legitimate operational need. Customers should not provide Hostonce with sensitive personal data that is unnecessary for support or account administration. A data processing agreement may apply where required for covered Services.

Hostonce uses cookies and similar technologies to operate the website and client area, maintain sessions, remember preferences, prevent fraud, understand performance and, where permitted, support analytics or advertising. Further information and available controls are described in the Hostonce Cookie Policy.

Hostonce and its service providers may process personal information in countries other than the country where it was collected. Those countries may have different data-protection laws.

Where required, Hostonce uses an approved transfer mechanism or other appropriate safeguard, such as standard contractual clauses, contractual protections or a legally recognized adequacy decision.

Hostonce retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide Services, maintain security records, meet tax and accounting obligations, resolve disputes and enforce agreements.

Retention periods vary by data type and Service. Account, transaction and legal records may be retained after account closure where required by law or legitimate business needs. Hosted content is handled under the applicable Service terms, cancellation process and backup-retention schedule.

Hostonce uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration and disclosure. Measures may include encryption in transit, access controls, monitoring, network protections, backups and staff confidentiality obligations.

No internet transmission or storage system is completely secure. You are responsible for using strong credentials, protecting authentication methods, maintaining secure applications and notifying Hostonce promptly of suspected unauthorized access.

Depending on your location and applicable law, you may have the right to:

To submit a privacy request, email [email protected]. Hostonce may ask for information needed to verify your identity and authority. Hostonce will respond within 45 days, or within any shorter period required by applicable law, and will explain any lawful limitation or refusal. You will not be unlawfully discriminated against for exercising a privacy right.

You may unsubscribe from marketing emails by using the unsubscribe option in the message or contacting Hostonce. Even if you opt out of marketing, Hostonce may continue to send necessary account, billing, security and service communications.

The Services are intended for adults who can enter a binding agreement. Hostonce does not knowingly collect personal information from children under 18 through account registration. If you believe a child has provided personal information to Hostonce, contact [email protected] so the matter can be reviewed.

The website or Services may link to third-party websites, tools or services. Hostonce is not responsible for their privacy practices. Review the third party's privacy notice before providing information.

Hostonce may update this Policy to reflect changes in law, technology, vendors or business practices. Material changes will be communicated through the website, client area or email where reasonably practicable. The version published on the website applies from its stated effective date.

Questions, privacy requests and complaints may be sent to [email protected] or submitted through the support channel in the Hostonce client area.